Our Service Commitment

At DNOW, our service commitment is more than just a saying. We prioritize the needs of our customers above all else. We aim to ensure that each customer feels valued and supported throughout their experience with us. Whether they require assistance with oil and gas, water, or wastewater, we work closely with them to find the best solutions that optimize their business. We believe that our strong service commitment sets us apart from our competitors, and we are dedicated to continuing to provide the highest quality of service to all of our customers.

Customer Priority One (CP1)

Our Customer Priority One (CP1) program was designed and implemented to help us deliver on that promise by providing quality customer and supplier feedback. CP1 is a global initiative to strengthen and support our culture of superior customer service. DNOW is committed to the following tenets:

  • Understanding our customer's needs and exceeding their expectations
  • Creating a business where our customers choose us because of our service
  • Being rewarded for our services through lasting customer relationships

Expertise and Experience

Our team of experts has years of experience in various industries such as oil and gas, water and wastewater. our team of experts possesses a wealth of knowledge and expertise. Our extensive knowledge and expertise offer tailored solutions that cater to the specific requirements of each of our clients.

Quality Assurance

We are committed to providing the highest quality in all our services. We use state-of-the-art equipment and technology to ensure our solutions are effective and efficient. Our commitment to quality means that our customers can have confidence in the solutions we provide, knowing that we are committed to excellence in everything we do.

DNOW takes quality seriously, learn about our rigorous supplier onboarding, daily QA/QC checks and ongoing monitoring through quarterly inspections.
DNOW believes that by prioritizing sustainability, we can create a better future for our employees, customers and the planet.


We prioritize sustainability and have developed an environmental, social, and governance (ESG) strategy to guide our efforts. We ensure responsible product sourcing and supply chain sustainability, prioritizing workforce health and safety and enhancing environmental performance.

Client Success Stories

Our clients' success stories testify to our commitment to providing customized solutions that help you achieve your goals. We work closely with you to develop a tailored solution that minimizes waste and improves efficiency, resulting in significant cost savings and a more robust bottom line. We take pride in your successes and are dedicated to continuing to help your businesses grow and thrive.

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Going Above and Beyond

At our company, we are committed to going above and beyond to meet the needs of our customers. We understand that sometimes, standard solutions are not enough, and our team is always ready to provide customized solutions that address unique challenges.